Tick of approval for Emerge

Emerge has been given the tick of approval for accreditation, meeting all required expectations with overwhelmingly positive feedback.

Over three days, Quality Innovation Performance reviewers assessed the organisation against the Victoria Government’s service standards and the Quality Improvement Council Health and Community Standards.

The reviewers were especially impressed with the staff’s passion for their work, the breadth and depth of services provided, and the new 24/7 refuge that opened in May 2020 during the first lockdown.

“They loved the new refuge – the buildings and gardens, and space for children to play and mothers to be by themselves or with other women,” Jessica, Manager Integrated Family Service, said.

“This is a proud result for Emerge and acknowledges the strong evidence of improved service access. Our next mid-cycle review is in 18 months, with another full review in three years,” Jessica said.

She said that Emerge is committed to continuous quality improvement and will use any recommended improvement areas to form the basis of a new three-year Quality plan.

“With the development of a new strategic plan scheduled this year, the outcomes from this assessment will also be incorporated to ensure a robust strategic planning process,” Jessica said.

The Emerge accreditation process was the first face-to-face assessment that the reviewers have had since 2020.